Incident and
Change Request Management
We support you in optimizing your SAP support organization
in accordance with ITIL and SLAs.
Smoothly functioning IT support is essential to
ensure uninterrupted business processes.
Professional incident management quickly analyzes,
prioritizes, and resolves issues to ensure
systems and applications run reliably.
We support your SAP support team in
day-to-day incident management.
But our service offering goes beyond problem analysis and resolution…
We keep your added value firmly in mind…
Our References
Incident
Management
Restructuring and continuous improvement of the entire incident process according to ITIL and with deployment of support levels.
Introduction of ticketing solutions (HP OpenView, SAP Solution Manager).
Creation of incident templates, process diagrams, SOPs, and knowledge databases.
Change Request Management
Restructuring and continuous improvement of the change request process according to ITIL.
Introduction of SAP Solution Manager for integrated change execution and approval workflows.
Creation of templates, process diagrams, SOPs, and knowledge databases.
End-to-end processing of changes in SAP FI, CO, and FSCM.
Premium-Quality
SAP Consulting Services
Since 2003
We deliver reliable and scalable SAP solutions that
keep your business running smoothly.