We support you in optimizing your support organization in accordance with ITIL and SLAs and show you ways to optimally utilize SAP Solution Manager.
Smoothly functioning IT support is essential to ensure uninterrupted business processes. Professional incident management quickly analyzes, prioritizes, and resolves issues to ensure systems and applications run reliably. We support your SAP support team in day-to-day incident management.
But our service offering goes beyond problem analysis and resolution: By fulfilling standard services from a defined service catalog and coordinating and implementing more complex customized change requests, you will be able to efficiently plan, test, and implement the necessary adjustments – always with an eye on stability, security, and user-friendliness.
We keep your added value firmly in mind. High-performance IT support minimizes downtime, optimizes processes, and ensures that technological advancements are seamlessly integrated into the existing SAP infrastructure. Your company benefits from increased productivity and satisfied users. With strong SAP support, your company remains operational – at all times!